Client Resources Inc. (CRi) is an IT recruiting and solutions provider based out of Omaha, NE. We are renowned for a culture of service that ensures an outstanding experience for every client, candidate, and consultant. Our unique collaborative partnering approach combines strategy, design, and disruptive thinking to produce results that connect people and provide a user experience that makes a difference.

CRi is looking for a Command Center Support Analyst to join our team at one of our client sites for a 6 month contract on site in Omaha, NE. 

 

The Network Operations Center (NOC) provides round-the-clock (24x7x365) operational support to our customers and internal support teams. We utilize various tools to provide timely, accurate and reliable system monitoring services and support across multiple platforms.
The Sr. Specialist of FNIT Network Operations Center is responsible for technology support for business partners and internal customers. Under general direction the Sr. Specialist provides Level 1-2 Application, Infrastructure, Core Systems and File Transmission operational support. Promotes teamwork through knowledge sharing. Monitor core systems/processes, provides solutions or escalates to appropriate support team for impact related events following defined processes and procedures. Work with moderate guidance within established guidelines and assist with small projects as required. The production Network Operations Center environment includes shift operations and personnel to ensure 24x7x365 monitoring operations, escalations, ticketing, and centralized communications needed to support and operate a high volume, high transaction, dynamic operational environment.

DUTIES AND RESPONSIBILITIES
Provide high quality/level operational support for the FNN Infrastructure and Application environments to ensure quick and efficient solutions for reported incidents, limiting downtime and overall customer/employee impact.
Take action following defined NOC policies, processes, and procedures. Deliver resolution of real-time problems/incidents utilizing a robust monitoring solution, deep attention to established process, and well documented procedures.
Acknowledge and take ownership on all customer impacting High incidents. Work directly with the incident manager and responding support groups to ensure issues are actively being addressed and a complete and detailed resolution is updated in the ticket tracking system before closure.
Evaluate current monitoring and alarm tools in use and engage Monitoring Solutions Engineers to address shortcomings to ensure visibility required for an effective Command Center is current.
Support a high quality, comprehensive, integrated, highly reliable, and efficient NOC environment for the FNN enterprise.
Engages in appropriate professional development and training programs to ensure knowledge, skills, and abilities for the position are kept current.
Report to the manager periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual/team training needs.
Support 24x7x365 operations including shift work and adjust schedules as needed.
Assist with the creation and modification of runbook documentation.
Assist with the creation and modification of process and procedure documentation.
Continually look for opportunities for automation and process improvement.
Perform special projects and other duties as assigned.

DESIRED SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Commitment to exemplary service delivery, collaborative and cooperative approach to work
Strong organizational, analytic, and complex problem solving skills
Very high degree of initiative, strong work-ethic, creativity, motivation, and accountability
Effective speaking, listening, writing, and interpersonal skills
Ability to interact in productive meetings, exercise sound judgment in complex situations, and work successfully in a team-oriented environment Very passionate and driven to succeed Supportive & Respectful, Innovative & Flexible, Honest & Open, Knowledgeable & Consultative

MINIMUM QUALIFICATIONS
Bachelor’s degree and/or equivalent work experience. Two or more years’ experience in a complex enterprise information technology environment.
Knowledge of and experience in acting in an operational support role in one of the following:
Network Operations Center (NOC), Command Center, Service Desk, or Operations Center.

 

We are unable to sponsor or accept any H1B candidates at this time.

Please note: this position will be ON SITE in Omaha, NE

 

Apply today!

 

Learn more about CRi on our website: https://www.clientresourcesinc.com/

To apply for this job or to find out more information, email jgustafson@clientresourcesinc.com.
Resumes may be sent as attachments.

Send Email

Contact